jobs

AI Support Engineer - Tokyo (Weekend Shift)

About the TeamOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

Company

OpenAI

Location

Tokyo, Japan

Status

Open

Posted

2026-09-29T17:14:58.318+00:00

OpenAI is hiring a support engineer in Tokyo to handle complex customer technical issues on its API and platform, from authentication and integration errors to production incidents, working through tickets and live calls. The job involves debugging, log analysis, reproducing failures, escalation work with engineering, and building automation with scripting and AI tools. It asks for eight or more years in support or engineering, Python scripting, enterprise communication, and full fluency in Japanese and English. Each five-day week includes one weekend day; relocation help is offered.