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AI Support Engineer - Singapore (Korean Speaking)

About the TeamOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

Company

OpenAI

Location

Singapore

Status

Open

Posted

2026-09-01T23:35:29.75+00:00

OpenAI's User Operations team is hiring an AI Support Engineer for a full-time hybrid role. The title and location field name Singapore, while the posting body says the role is based in Tokyo. The person works with customers through support tickets and live calls, troubleshooting API failures, integration and authentication errors, and production incidents, and builds automation using Python and OpenAI's own tools. The posting asks for fluent business-level Korean and English, 8+ years in user operations, engineering or support engineering, and expert SaaS troubleshooting. Occasional holiday and weekend on-call coverage is required, with relocation assistance offered.