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AI Support Engineer - Singapore

About the TeamOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

Company

OpenAI

Location

Singapore

Status

Open

Posted

2026-07-22T18:59:44.709+00:00

OpenAI is hiring a support engineer for its User Operations team, based in Singapore with three days a week in the office. The work is customer-facing: handling tickets and live calls, debugging API failures, authentication errors, integration problems and production incidents, reproducing issues from logs, and acting as an escalation point beside Engineering and Product. The posting asks for eight or more years in support, engineering or user operations, Python scripting, SaaS troubleshooting and fluent English. Relocation assistance and occasional weekend on-call coverage are mentioned.