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AI Support Engineer - San Francisco (Weekend Shift)

About the TeamOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

Company

OpenAI

Location

San Francisco

Status

Open

Posted

2026-06-09T21:10:36.735+00:00

OpenAI's User Operations team is hiring a support engineer in San Francisco for a full-time, on-site role that includes one weekend shift each week (Tuesday–Saturday or Sunday–Thursday). The person answers customer tickets and live calls, debugging API failures, authentication errors, integration problems and production incidents, and works with Engineering and Product on fixes and automation. The posting asks for 8+ years in support or engineering, Python scripting, SaaS troubleshooting, and calm communication during high-stakes incident calls.