jobs

AI Support Engineer - San Francisco

About the TeamOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

Company

OpenAI

Location

San Francisco

Status

Open

Posted

2026-02-24T01:27:53.966+00:00

OpenAI's User Operations team is hiring an AI Support Engineer in San Francisco, on-site and full-time. The job is frontline technical support for customers building on OpenAI's platform: debugging API failures, integration and authentication errors, reproducing issues and handling production incidents over tickets and live calls. The posting asks for 8+ years in support or engineering, Python scripting, strong SaaS troubleshooting and enterprise communication, plus a CS degree or equivalent. Distinctive: on-call holiday and weekend coverage, and using agents and automation to redesign support itself.