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AI Support Engineer, Government - Washington, D.C.

About the TeamOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

Company

OpenAI

Location

Washington, DC

Status

Open

Posted

2026-08-31T21:38:56.669+00:00

This customer-facing role sits on OpenAI's User Operations team in Washington, D.C., on a hybrid schedule. The person handles support tickets and live calls for public sector customers, including U.S. government agencies and teams under FedRAMP requirements, troubleshooting complex issues and escalating to Engineering. Work includes Python scripting, automation, and AI-assisted workflows, with occasional holiday and weekend on-call coverage. The posting asks for 8+ years in user operations, engineering, or support engineering. Applicants must be U.S. citizens eligible for a Tier 4 public trust investigation.