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AI Support Engineer, Government - San Francisco, CA

About the TeamOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

Company

OpenAI

Location

San Francisco

Status

Open

Posted

2026-08-31T21:38:54.505+00:00

OpenAI's User Operations team seeks an AI Support Engineer to work with public sector customers, including U.S. government agencies and FedRAMP-covered teams. The role covers support tickets and live calls, troubleshooting ambiguous technical issues, escalation work with Engineering, and building automation and AI-powered workflows. The posting asks for 8+ years in user operations, engineering or support engineering, Python scripting, SaaS troubleshooting, and enterprise communication. Work is hybrid, three days weekly in San Francisco, with weekday hours starting 6am Pacific and some on-call holiday and weekend coverage.