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AI Support Engineer - Dublin

About the TeamOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

Company

OpenAI

Location

Dublin, Ireland

Status

Open

Posted

2026-01-12T21:49:27.638+00:00

OpenAI's User Operations team in Dublin is hiring an AI Support Engineer to work directly with customers on API failures, integration and authentication problems and production incidents. The job involves debugging logs, reproducing issues, acting as an escalation point, and building automation and AI-assisted workflows with Engineering, Product and go-to-market teams. The posting asks for eight or more years in support, user operations or engineering, SaaS troubleshooting skill, enterprise communication, Python scripting and a technical degree. Weekend and holiday on-call coverage is occasional; pay is not listed.