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AI Support Engineer, Biosciences - San Francisco

About the TeamOpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex

Company

OpenAI

Location

San Francisco

Status

Open

Posted

2026-07-22T00:45:32.896+00:00

OpenAI is hiring an AI Support Engineer for Biosciences in its User Operations team. The person handles complex technical and operational support cases for GPT-Rosalind and life sciences customers, from intake to resolution, and builds intake paths, playbooks, routing, escalation processes, knowledge content, and AI-assisted tooling. The posting asks for 8+ years in technical support, support engineering, escalations, or related customer-facing technical work, familiarity with life sciences workflows, SaaS troubleshooting skills, and Python or scripted automation. The role is distinctive for defining support boundaries between technical help and scientific consultation.