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AI Principal Product Manager - Technical, Amazon Customer Service

Ready to shape the trajectory of applied AI and build breakthrough solutions that redefine what's possible for customers?We are seeking an experienced AI Product Manager - Technical to own the end-to-end lifecycle of large-scale AI products

Company

Amazon

Location

Seattle, Washington, USA

Status

Closed

Posted

2026-09-17T00:00:00+00:00

Amazon's Customer Service division is hiring a principal-level AI product manager for its new Data Intelligence team, which builds data solutions and contextual intelligence across generative AI, machine learning and agentic architectures. The role owns the full lifecycle of large-scale AI products: setting roadmaps and weighing technical approaches with scientists and engineers. The posting asks for a bachelor's degree and seven or more years of end-to-end product delivery, including roadmap ownership and feature tradeoffs, plus mentoring and hiring of other product managers. Work is on-site in Seattle.