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AI Infrastructure Support Engineer (First Line Response)

About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing

Company

Nscale

Location

APAC; Singapore

Status

Open

Posted

2026-09-25T04:08:12+00:00

Nscale runs a GPU cloud for AI and is hiring a first-line support engineer in Singapore, on-site. The work is customer-facing: handling tickets by email, chat and ticketing system, troubleshooting GPU cloud platform, connectivity and deployment problems, running log analysis and basic diagnostics, then escalating complex or systemic issues to engineering. It also covers troubleshooting guides, FAQs and incident response. The posting asks for 2-4 years of technical support experience, cloud platform familiarity, Linux, networking or containers, and ITIL-style ticket handling; GPU or AI/ML support is preferred.