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Zia Agents

Zia Agents lets businesses build, deploy, and manage AI agents that use company data and connected tools to complete tasks.

Zia Agents

In inglese

Zia Agents is Zoho’s platform for creating AI agents in Agent Studio. Users can build agents from scratch or from prompts, add knowledge-base documents, connect APIs and business applications, configure guardrails, test agents, and deploy them across supported channels.

It includes pre-built agents for sales, service, scheduling, email, and other workflows. Creating and managing agents is free, but model usage, external LLMs, connected application subscriptions, and API access may cost extra.

Features

  • Build agents from scratch or generate configurations with Zia AI
  • Ground responses in uploaded documents and knowledge-base content
  • Call system APIs and custom tools to fetch data or perform actions
  • Connect agents to Zoho apps and external services
  • Configure built-in and custom guardrails
  • Test, deploy, monitor, and manage agent versions
  • Use pre-built agents from the Agent Store

Use cases

  • Qualify leads and schedule sales follow-ups
  • Resolve routine customer support questions
  • Draft and respond to customer emails
  • Summarize records, conversations, and business documents
  • Create or update CRM records through connected tools
  • Deploy digital operators for website conversations

Pros

    Cons

      Latest updates

      Capabilities

      • Writes and edits — “Once a connection is established, the Agents can use these models to carry out requests: writing emails, answering live chat, and more.” source
      • Summaries — “Conversation summary: Summarizes the conversation with action items for the supervisor to review.” source
      • Searches your work — “The agent retrieves live pricing from connected records and responds in context, continuing in the same conversation thread.” source
      • Automations — “Automatic lead pushing: Once the agent captures lead or contact details during a chat, it pushes the record directly to Zoho CRM automatically, assigning the Zia Agent as the Lead Owner.” source
      • AI agents — “The agent resolves the conversation fully on its own.” source
      • Connects your apps — “Deep integrations: Native tools connects with Zoho Apps (CRM, Books, Desk, Campaigns) and third-party tools (Shopify, Stripe, Slack, Salesforce).” source

      Pricing

      Starting price
      Free
      Prices checked
      2026-09-25
      Read
      by web search

      Free

      Free

      • Zia Agents platform, builder, and deployment free
      • Zoho-hosted LLMs: free up to 30 million tokens/month (Standard tier)
      • Zoho-hosted LLMs: free up to 20 million tokens/month (Pro tier, on request)
      • BYOK: connect own keys, pay vendor directly (no Zoho markup)
      • ZKS external models: vendor rates via prepaid credits
      • Sign-up bonus: credits worth US$5
      Official website