tools
VoiceX
VoiceX è la piattaforma di IA vocale per le aziende di Yellow.ai, dedicata alle conversazioni in tempo reale con i clienti, al rilevamento del sentiment e alla gestione automatizzata delle chiamate.
In inglese
VoiceX lets businesses build voice AI agents for customer support, sales, scheduling, feedback collection, order management, and call routing. It supports turn-taking, interruptions, backchannel cues, sentiment tagging, speech synthesis, multilingual conversations, and context-aware responses.
It is designed for enterprises and service providers in industries such as banking, healthcare, retail, utilities, and telecom. VoiceX requires Yellow.ai’s platform and voice deployment setup; voice channels are restricted on the free plan, and enterprise pricing is customized.
Features
- Detects when users finish speaking and handles interruptions
- Uses SmoothTalk AI to manage pauses and turn-taking
- Tags customer sentiment in real time
- Provides verbal backchannel cues such as “hmm” and “got it”
- Converts text responses into natural speech
- Maintains context across voice, text, email, and live chat
- Supports multilingual conversations and intent recognition
- Routes complex inquiries to human agents
Use cases
- Automate customer support calls and issue resolution
- Qualify sales leads and capture prospect information
- Schedule and manage appointments by phone
- Collect customer feedback and sentiment
- Handle order placement, tracking, and management
- Route complex or negative-sentiment calls to human agents
Pros
Cons
Capabilities
- Many languages — “Connect with customers worldwide in over 135 languages.” source
Get it
Security
Pricing
- Starting price
- Free
- Prices checked
- 2026-10-26
Free
Free
- 1 AI agent
- 500/month included
- Limited channels
- 1,000 records
- 1 active, 10 templates
- Basic