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Voiceflow

Voiceflow helps teams build, test, deploy, and monitor AI agents for customer conversations across chat, voice, and other channels.

Voiceflow

In inglese

Voiceflow is a collaborative platform for building AI agents. Teams can combine knowledge bases, playbooks, scripted workflows, APIs, custom code, integrations, model providers, and observability tools.

It is used by customer support, CX, product, engineering, and enterprise teams to automate service interactions and internal processes. The current pricing page lists free trials and usage-based billing but does not show public tier prices; business plans require a pricing request.

Features

  • Build AI agents with visual workflows, playbooks, instructions, and guardrails
  • Import documents and other data into a knowledge base
  • Deploy agents through web chat, voice, and custom interfaces
  • Connect agents to APIs, JavaScript functions, MCP servers, and integrations
  • Use models from multiple AI providers or bring your own model
  • Test agents in staging environments before production
  • Review transcripts, evaluations, analytics, costs, and operational metrics
  • Voiceflow Core 4.2 is the current agent model

Use cases

  • Automate customer support conversations across chat and voice
  • Build agents that answer questions from company documentation
  • Create workflows for refunds, orders, appointments, and account tasks
  • Connect customer conversations to CRM, commerce, email, and ticketing systems
  • Evaluate transcripts and improve agent performance before wider deployment

Pros

    Cons

      Latest updates

      • Live agent handoff

        Users on all plans can add the Handoff step to a chat agent and route conversations to a live agent.

      • Voiceflow Core 4.2 (4.2)

        Voiceflow Core 4.2 has been released as the newest agent model; agents running 4.1 will move to 4.2 automatically.

      • Instruction patching

        Agent instructions, global prompts, and playbook instructions can be read, searched, and patched line by line through the API.

      • Atlas reads your conversations

        Atlas can answer questions about conversations in bulk, search transcripts, summarize a conversation, and run named evaluations across conversations it found.

      • Reasoning effort

        You can set how hard a Claude model thinks before it answers with the Reasoning effort slider.

      Capabilities

      • Choice of models — “Use any AI vendor, including OpenAI and Anthropic, to power agent responses, logic, and actions.” source
      • API — “Launch Agents with Voiceflow's web chat UI or any custom interface using the Dialog API.” source
      • Builds agents and workflows — “Teams use Voiceflow as a central collaborative platform to build, launch, and scale AI Agents for any use case.” source
      • Search over your data — “Build a knowledge base Import data and documents to the Knowledge Base to allow Agents to respond using curated data.” source
      • Traces and evaluates — “LLM-powered evaluations give you custom insights at scale, helping teams make faster decisions about agent iterations.” source

      Get it

      Security

      • SOC 2 Type II — “SOC 2 Type II” source
      • SOC 2 — “SOC 2 Type II” source
      • ISO 27001 — “ISO 27001” source
      • GDPR — “GDPR View compliance” source
      • HIPAA — “HIPAA View compliance” source
      • Not trained on your data — “Voiceflow does not use customer data to train any machine learning or AI models.” source

      Pricing

      Prices checked
      2026-09-25
      Official website