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Uniphore Business AI Cloud
Uniphore Business AI Cloud combines enterprise data, knowledge, models, and AI agents for customer service, marketing, sales, and HR.
In inglese
Uniphore Business AI Cloud is an enterprise AI platform that connects business data, knowledge bases, models, and agents. Its Business AI Suite includes applications for customer service, marketing, sales, and HR.
Capabilities include agent guidance, call analysis, self-service automation, audience segmentation, conversation intelligence, interview assistance, model orchestration, knowledge retrieval, and workflow automation. Uniphore does not publish tiered pricing on the official pages reviewed; buyers are directed to contact the company.
Features
- Builds and orchestrates AI agents for business workflows
- Connects structured and unstructured enterprise data
- Supports model orchestration across open, closed, and fine-tuned models
- Uses RAG pipelines, semantic indexing, and knowledge graphs
- Provides real-time agent guidance and next-best actions
- Automates call summaries, tagging, QA, and compliance checks
- Supports audience segmentation and personalized marketing journeys
- Provides interview guidance, summaries, and hiring signals
Use cases
- Automate customer-service self-service and contact-center workflows
- Guide contact-center agents during live customer conversations
- Analyze sales calls and update CRM records automatically
- Segment audiences and orchestrate personalized marketing journeys
- Support structured interviews and recruiter evaluations
- Build governed AI workflows across enterprise departments
Pros
Cons
Capabilities
- Summaries — “AI-driven call summarization, tagging, and outcome capture” source
- Meeting notes — “Automatically generate meeting summaries and CRM updates” source
- Automations — “Understand, orchestrate, and automate processes” source
- AI agents — “Build a library of agents — reasoning, research, & task execution” source
- Connects your apps — “External integration through Model Context Protocol (MCP)” source
- Admin controls — “Securely manage your data with role-based access controls and embedded guardrails, ensuring users only access what they are authorized to see.” source
Security
- SOC 2 Type II — “Uniphore is SOC2 TypeII certified.” source
- SOC 2 — “Uniphore is SOC2 TypeII certified.” source
- ISO 27001 — “Uniphore is ISO/IEC 27001 : 2022 certified and will be periodically audited by an independent certification body to confirm that Uniphore continues to meet the requirements of this standard.” source
- Data kept in the EU — “Customers can choose to locate their Service Data in the US-only or EEA” source
Pricing
- Prices checked
- 2026-09-26