tools
Outreach Kaia
Outreach Kaia records and analyzes sales conversations, coaches reps in real time, and turns call insights into summaries, actions, and CRM updates.
In inglese
Outreach Kaia is Outreach’s conversation-intelligence assistant for sales teams. It joins sales calls and meetings, provides live content cards, transcribes conversations, detects topics and sentiment, and generates summaries and action items.
Sales reps use it for call preparation, live coaching, and follow-up work. Managers use it for coaching and conversation analysis. Kaia is available through Outreach’s Amplify Plus tier; Outreach lists custom pricing and does not publish self-service rates.
Features
- Real-time transcription and live content cards
- AI-generated meeting summaries and action items
- Coach Cards with automated meeting scoring
- Topics, reactions, and conversation trend analysis
- Kaia Chat for account-team collaboration
- One-sided call recording for compliance-focused use
- Translations for call summaries and transcripts
- CRM synchronization for recordings and insights
Use cases
- Coach sales reps during calls with live content and objection guidance
- Review conversations and identify coaching opportunities
- Summarize meetings and detect follow-up action items
- Track buyer topics, sentiment, risks, and trends across deals
- Sync conversation insights and summaries into CRM records
Pros
Cons
Capabilities
- Writes and edits — “such as generating a personalized message or completing an individual search” source
- Summaries — “AI Summaries - Meetings & Deals” source
- Meeting notes — “Outreach's Conversation Intelligence capabilities, powered by Outreach Kaia™, joins and records live meetings, captures real-time transcription, and delivers on-demand confidence with live battlecards.” source
- Automations — “Insights from calls and meetings help reps and managers move deals forward, with capabilities that auto-update fields, and auto-generates meeting summaries and follow ups with action items.” source
- AI agents — “Outreach is the only agentic AI platform that unifies prospect engagement, customer retention, coaching, and revenue intelligence with integrated AI Agents that can autonomously execute the work.” source
- Connects your apps — “Streamline sales workflows and maximize Rep productivity by connecting your favorite apps with Outreach.” source
- Mobile app — “Mobile App” source
Security
Pricing
- Starting price
- Custom
- Prices checked
- 2026-09-25
Amplify Plus
Custom
- 50,000 AI Credits
- Real-time transcription
- Action item detection
- AI summaries, sentiment analysis, and playlists
- Zoom, Microsoft Teams, Google Meet, and Cisco Webex integrations
Amplify Pro
Custom
- 100,000 AI Credits
- Everything in Plus
- AI forecast projection and forecasting assist
- Scenario Planner, Forecast Rollups, and Forecast Trends
- Advanced managed services
Amplify Essentials
Custom
- 10,000 AI Credits
- Real-time coaching and content cards
- AI summaries, action item detection, and sentiment analysis
- Meeting insights and analytics
- Zoom, Microsoft Teams, Google Meet, and Cisco Webex integrations
Amplify Core
Custom
- 25,000 AI Credits
- AI Assist for accounts, emails, and calls
- Multi-channel engagement and sequences
- Meeting scheduling and tasks
- Account planning and relationship maps