tools
Loop Returns & Exchanges
Loop automates ecommerce returns, exchanges, tracking, shipping, order editing, and fraud prevention.
In inglese
Loop is an ecommerce operations platform for brands that manage customer returns and exchanges. It provides return portals, policy rules, refunds, store credit, exchanges, shipping labels, tracking, fraud tools, and integrations.
Brands use Loop to automate routine return decisions, connect returns data with warehouses and support tools, and encourage exchanges or store credit. Pricing includes a free Checkout+ plan, while advanced features and some integrations require paid plans or account changes.
Features
- Automates return processing, refunds, exchanges, and store credit
- Creates return policies with rules, fees, and workflow conditions
- Supports variant exchanges, advanced exchanges, and Shop Now
- Generates return labels and supports carrier rate shopping
- Tracks returns and shipping events
- Scores returns for fraud risk with Loop Intelligence
- Connects with ecommerce, warehouse, support, and marketing tools
- Provides APIs and webhooks for custom integrations
Use cases
- Automate approvals, routing, refunds, and exchange decisions
- Offer shoppers exchanges or store credit instead of refunds
- Connect return data to warehouses, 3PLs, and help desks
- Generate return labels and track shipments across carriers
- Identify potentially fraudulent returns for manual review
Pros
Cons
Latest updates
- Loop x Smile.io
The loyalty audience syncs into Loop as custom lists split by membership state or VIP tier, with loyalty details carried with every synced customer.
- Loop x Yotpo
Yotpo loyalty data flows into Loop, with points balance, VIP tier, and opt-in status attached automatically to customers on Loop lists.
- Search by SKU
Merchants can search for all returns that include a given SKU as a returned line item.
- Loop x Rivo
Merchants on Rivo can sync their loyalty audience into Loop custom lists, with loyalty details carried with every synced customer.
- Shopify Native Bundle Returns and Exchanges
Loop recognizes Shopify Native Bundle relationships so returns and exchanges handle bundled products correctly.
Capabilities
- Automations — “Brands use Loop to retain more revenue through exchange-first flows, reduce support volume with proactive tracking, and automate decisions that protect margin.” source
- Connects your apps — “Integrations connect your ecommerce, logistics, and support systems, which eliminates manual workflows and keeps data synchronized across teams.” source
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Security
- SOC 2 — “As a SOC2 certified company, Loop is diligent about maintaining our security day in and day out, in adherence with all national and international regulations, like GDPR, CCPA, and more.” source
- GDPR — “As a SOC2 certified company, Loop is diligent about maintaining our security day in and day out, in adherence with all national and international regulations, like GDPR, CCPA, and more.” source
Pricing
- Starting price
- $155/mo
- Prices checked
- 2026-09-25
Loop Core
Free
- Returns software
- US & Canada domestic return labels
- Return Bars®
- Advanced features
- Package Protection
Essential
- Starting at $155 per month
- Unlimited destinations
- Automated return policies
- Carrier rate shopping
- Workflows
Advanced
- Starting at $340 per month
- Shop Now
- Instant Exchange
- Bonus Credit
- Fraud prevention