tools
Decagon Voice
Decagon Voice provides multilingual AI phone agents for customer service, with brand customization, call transfers, outbound calls, and guardrails.
In inglese
Decagon Voice handles customer phone conversations with low-latency turn-taking, interruption handling, multilingual support, customizable voice profiles, and automatic language switching. It can transfer calls to human agents with summaries and initiate outbound calls for sales, support, and updates.
Customer-support and CX teams use it alongside Decagon’s chat and email agents, integrations, testing, observability, and analytics. The site directs buyers to request a demo and does not show standard public pricing tiers in the pages reviewed.
Features
- Handles interruptions and overlapping speech with advanced turn-taking
- Supports 70+ languages with automatic detection and switching
- Offers hundreds of customizable voice profiles, including custom-tuned voices
- Transfers calls to human agents with concise summaries
- Initiates outbound calls for sales, support, and customer updates
- Recognizes accents, background noise, and everyday call conditions
- Applies AOPs, policies, and brand guidelines as built-in guardrails
- Provides live transcriptions, summaries, replies, and in-tool actions
Use cases
- Resolve customer-support calls across languages and regions
- Transfer complex calls to human representatives with conversation context
- Initiate outbound calls for proactive support and customer updates
- Automate sales and service conversations by phone
- Monitor voice-agent performance and customer outcomes
- Assist human representatives with live transcriptions and generated replies
Pros
Cons
Latest updates
- Introducing Generative Analytics: Turn conversation insights into a growth lever
Turn conversation insights into a growth lever
- Autopilot in production: Governance of self-improving agents
Governance of self-improving agents
- Introducing Campaign Composer: Proactive, compliant outreach
Proactive, compliant outreach
- Your Decagon agent can now search the live web
- Introducing Decagon Assist: Empower every representative to deliver concierge experiences
Empower every representative to deliver concierge experiences
Capabilities
- Writes and edits — “Decagon Assist autogenerates summaries, replies, and in-tool actions.” source
- Summaries — “Decagon Assist autogenerates summaries, replies, and in-tool actions.” source
- Automations — “AOPs Workflows for AI agents” source
- AI agents — “Rapidly build, optimize, and scale AI agents.” source
- Connects your apps — “Integrate with your full tech stack, including ticketing platforms, CRMs, knowledge bases, CCaaS providers, and other custom tools and systems.” source
Pricing
- Prices checked
- 2026-09-25