tools
Decagon AI Agent Platform
Enterprise platform for building, testing, deploying, and improving AI agents across customer-service channels.
In inglese
Decagon helps customer-experience teams create AI agents using natural-language Agent Operating Procedures, integrations, guardrails, testing, observability, and analytics. Agents can support chat, voice, and email workflows.
It is designed for enterprises and technical and non-technical CX teams. The site directs prospective customers to request a demo; no official self-service pricing or free tier was read.
Features
- Create agent logic with natural-language Agent Operating Procedures
- Integrate ticketing systems, CRMs, knowledge bases, and CCaaS providers
- Apply guardrails for identity verification, refunds, and other critical actions
- Test agents with simulated conversations and unit testing
- Version agents and A/B test workflow updates
- Trace model calls, workflow triggers, and referenced knowledge articles
- Monitor conversations with Watchtower quality assurance
- Deploy agents across chat, voice, and email
Use cases
- Automate customer-support workflows across chat, voice, and email
- Build refund, verification, booking, and account-service procedures
- Test and compare agent workflow changes before deployment
- Monitor conversations for quality issues and custom evaluation criteria
- Analyze customer conversations to identify workflow and product gaps
Pros
Cons
Latest updates
- Introducing Generative Analytics: Turn conversation insights into a growth lever
Turn conversation insights into a growth lever.
- Autopilot in production: Governance of self-improving agents
Governance of self-improving agents.
- Introducing Campaign Composer: Proactive, compliant outreach
Proactive, compliant outreach.
- Your Decagon agent can now search the live web
Your Decagon agent can now search the live web.
- Introducing Decagon Assist: Empower every representative to deliver concierge experiences
Empower every representative to deliver concierge experiences.
Capabilities
- Writes and edits — “Decagon Assist autogenerates summaries, replies, and in-tool actions.” source
- Summaries — “Decagon Assist autogenerates summaries, replies, and in-tool actions.” source
- Automations — “Duet analyzes customer conversations to identify workflow gaps, and automatically generates, tests, and refines AOPs to improve performance.” source
- AI agents — “Rapidly build, optimize, and scale AI agents.” source
- Connects your apps — “Integrate with your full tech stack, including ticketing platforms, CRMs, knowledge bases, CCaaS providers, and other custom tools and systems.” source
- Admin controls — “Control what matters to your business with built-in guardrails, secure access, and seamless data management.” source
Pricing
- Prices checked
- 2026-09-25