tools
Cresta AI Agent
Enterprise AI agents for customer conversations across voice and digital channels, with automation, testing, integrations, and human handoffs.
In inglese
Cresta AI Agent handles customer conversations across voice and digital channels. It uses customer context, connects to CRM and business systems, completes workflows, supports 30+ languages, and can hand conversations to human agents with context preserved.
It is designed for enterprise customer service, sales, collections, retention, and support teams. Cresta also provides agent building, automated testing, monitoring, optimization, and controlled rollouts. There is no public self-serve pricing; the product is sold through Cresta’s sales team.
Features
- Handle customer conversations across voice and digital channels
- Preserve context across channels, handoffs, and human or AI agents
- Connect to CRM, billing, scheduling, and other business systems
- Support secure function calling and MCP-based tool access
- Serve customers in 30+ languages with localized voices
- Build and improve agents with the Conductor development workflow
- Test agents with evaluators, simulations, and regression test sets
- Monitor live conversations and intervene through Agent Operations Center
Use cases
- Automate booking, reservation, and seat-management requests
- Resolve billing, payment, refund, and account-support questions
- Handle customer service requests across travel, retail, and financial services
- Route complex conversations to human agents with full context
- Test agent behavior before deployment and after configuration changes
- Monitor and optimize automated customer-service workflows
Pros
Cons
Latest updates
- A/B testing
Evaluate different versions of AI Agent/subAgent prompts, function tools, knowledge bases, and other settings using real user traffic.
- Scorecard publish capability
Configure scorecard publishing controls for Conversation Templates by enabling Require publish.
- Set scorecard editors for performance templates
Specify which users, teams, or groups can edit a scorecard after it has been submitted.
- AI Agent feedback notification
Alerts tagged users and everyone participating in the feedback thread whenever AI Agent feedback is added to a conversation.
- View answers for ignored knowledge hints
Admins and managers can now review the answers agents would have seen for knowledge hints they didn’t open.
Capabilities
- Automations — “Automates conversations end-to-end with autonomous, omnichannel AI Agents that handle customer interactions across voice and digital channels.” source
- AI agents — “Autonomous, omnichannel virtual agents that handle customer conversations across voice and digital channels.” source
- Connects your apps — “Connect AI agents to your CRM, billing, scheduling, and other systems to retrieve data and complete tasks in real time.” source
Get it
Security
- ISO 42001 — “Cresta is among the first ISO/IEC 42001 certified companies, the global standard for AI governance.” source
Pricing
- Prices checked
- 2026-09-26