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Canny

Canny collects customer feedback, uses AI to organize it, and helps product teams prioritize ideas, manage roadmaps, and share updates.

Canny

In inglese

Canny is a web-based customer feedback and product management tool. It collects requests from customers, support conversations, sales calls, Slack, and other sources, then helps teams deduplicate, analyze, prioritize, and connect feedback to revenue.

Features

  • Automatically capture and deduplicate feedback from customer conversations
  • Collect feedback, votes, and comments through a customer portal
  • Segment users and sort requests by revenue impact
  • Create public or private product roadmaps
  • Publish status updates and product announcements
  • Connect with support, chat, CRM, and project-management tools
  • Query feedback through Canny's MCP server
  • Use API and webhooks to connect other systems

Use cases

  • Capture feature requests from support and sales conversations
  • Let customers submit and vote on product ideas
  • Rank requests by customer segments and revenue impact
  • Publish roadmaps and status updates to close the feedback loop
  • Announce shipped features to customers who requested them

Pros

    Cons

      Latest updates

      • Google Meet for Autopilot

        Connect Google Meet to Autopilot to capture feedback from external calls and add insights to existing or new ideas.

      • @Canny in Slack

        Mention @Canny in Slack channels or threads to capture feedback, create ideas, modify fields, and create users or companies.

      • Fireflies.ai for Autopilot

        Connect Fireflies to Autopilot to capture feedback from external calls and add insights to existing or new ideas.

      • Fathom and Grain for Autopilot

        Connect Fathom or Grain to Autopilot to capture feedback from external calls and add insights to existing or new ideas.

      • View sharing

        Control who can see and edit views in Canny Ideas by sharing with teammates, teams, or generally.

      Capabilities

      • Writes and edits — “Draft PRDs from real requests and build the features with Claude, generate reports for leadership, or run agents that act on feedback.” source
      • Summaries — “Comment Summaries: instantly summarize comments to reveal the main themes.” source
      • Automations — “Automation rules” source
      • AI agents — “or run agents that act on feedback.” source
      • Connects your apps — “Canny integrates with tools you already use for customer service, project management, and more” source
      • API — “API & webhooks” source
      • Single sign-on — “SSO integrations” source
      • Admin controls — “Yes. Setup uses OAuth, access is limited to your existing Canny permissions, and every action is recorded in an audit log.” source

      Security

      • SOC 2 — “Canny is SOC 2 certified.” source

      Pricing

      Starting price
      $79/mo
      Prices checked
      2026-09-25

      Free

      Free

      • 25 tracked users
      • Automatic feedback capture
      • Unlimited feedback

      Pro

      • starts at $79 / month billed yearly
      • starts at $99 / month
      • 100+ tracked users
      • PM integrations
      • Advanced privacy

      Business

      Price on request

      • 5,000+ tracked users
      • SSO integrations
      • CRM integrations
      Official website