tools
Botpress
Botpress builds AI agents for customer support, workflows, knowledge retrieval, and ticket handling across connected channels.
In inglese
Botpress is a web platform for designing, testing, deploying, and monitoring AI agents. Its Studio provides visual conversation flows, custom code actions, knowledge bases, tables, integrations, and an autonomous engine for multi-step tasks.
Support teams can use Botpress Desk as a ticketing system or connect agents to an existing helpdesk. Plans include conversation quotas; extra conversations, AI usage, storage, and managed agent services can cost extra. It is not an AI model provider itself.
Features
- Visual canvas for conversation flows, branching logic, and multi-step automations
- Knowledge bases that ingest websites, documents, spreadsheets, and structured data
- Autonomous Engine for reasoning, tool use, and multi-step workflows
- Tables for storing and updating structured data across conversations
- Custom code actions and API connections for bespoke workflows
- Conversation emulator for testing and debugging agents before deployment
- Botpress Desk for ticket management, escalation, and support operations
- API access for managing knowledge, tables, and agent configuration
Use cases
- Automate customer support tickets and escalate complex cases with context
- Answer questions from company websites, documents, FAQs, and spreadsheets
- Update customer accounts, billing details, orders, or refunds through workflows
- Build self-service support agents for webchat and connected channels
- Connect support agents to CRMs, helpdesks, and other business systems
Pros
Cons
Latest updates
- Features & enhancements
Agents can manually set a ticket’s language; API callers can request fast tier; getTicket output now include the effective CSAT score.
- Features & enhancements
Desk workspaces can assign members roles; single-choice answers submit immediately; agents can view and manage tags in the live conversation details panel.
- Features & enhancements
Added support for Gemini and Grok models; Webchat v5 adds rate limiting, an IPv4/CIDR blocklist, and custom translation overrides.
- Features & enhancements
You can send API requests with user-provided variable input values and see a full payload response; Desk logs customer name or email edits.
- Features & enhancements
Agents can generate AI-written draft responses; connect Gmail as a channel; Botpress Desk can guide workspaces from legacy Email to Cloudflare Email.
Capabilities
- API — “API Reference” source
- Builds agents and workflows — “Tell Botpress Viber what your AI agent should do, and it builds, tests, and publishes a working AI agent from your prompt.” source
- Search over your data — “Your AI agent answers grounded in your sources — start with your help center.” source
- Traces and evaluates — “Run repeatable question and flow tests against the working version.” source
Get it
Pricing
- Starting price
- $150/mo
- Prices checked
- 2026-09-25
Free
Free
- 25 conversations
- No top-ups or overages
- 3 seats
- 3 AI agents
- Resolution SLA
- Help Center
Plus
- $150/mo billed annually
- $189/mo billed monthly
- 250 conversations/mo included
- $25 AI usage included
- Unlimited AI agents
- Whitelabel webchat
- Help Center + custom domain
- Technical support via live chat
Team
- $750/mo billed annually
- $939/mo
- 1,500 conversations/mo included
- $150 AI usage included
- Unlimited seats
- Teams, routing & RBAC
- Team analytics
- Real-time collaboration
Enterprise
Price on request
- Custom conversation volume
- Dedicated support
- Uptime SLA
- Security review
- Custom storage
- Voice channel