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BigPanda Agentic ITOps Platform

BigPanda is an enterprise platform that uses AI agents to prevent, detect, triage, investigate, and resolve IT incidents.

In inglese

BigPanda provides agentic IT operations for enterprise ITOps, ITSM, incident management, and SRE teams. It correlates observability, service desk, topology, CMDB, change, and organizational data to add context to incidents.

The platform includes AI Incident Prevention, AI Detection and Response, AI Incident Assistant, L1 Agent, and an IT Knowledge Graph. It supports hybrid environments and integrations with monitoring, observability, service desk, Slack, and Microsoft Teams tools. Pricing is not published; BigPanda directs visitors to request a demo, and some capabilities require separate platform modules.

Features

Detects and correlates incidents across observability, service desk, and external dependencies
Assesses change risk and provides mitigation recommendations
Uses AI agents to triage incidents and suggest next steps
Investigates incidents in natural language using operational and historical data
Automates incident collaboration, escalation, and real-time summaries
Builds no-code AI-powered workflows with a drag-and-drop interface
Unifies observability, ITSM, topology, CMDB, and organizational data in an IT Knowledge Graph

Use cases

Prevent outages by assessing high-risk changes before deployment
Triage high-volume alerts and assign incidents at the L1 level
Investigate major incidents using historical resolutions and runbooks
Coordinate incident response across SRE, L2, L3, and major incident teams
Analyze recurring problems and prioritize remediation by impact and effort
Add incident analysis and alert context directly to service desk tickets

Pros

Cons

Latest updates

2026-06-29 ServiceNow App 3.1 Improvements - June 29, 2026 (3.1)
The v3 store app added incident-mapping and CMDB controls, all defaulting to off.
2026-06-29 Incident Correlation (v3.101)
Use BigPanda to automatically cluster related incidents based on shared attributes, infrastructure dependencies, and behaviors.

Capabilities

Builds agents and workflows — “Build AI-powered workflows for common tasks in minutes, no code needed.” source
Search over your data — “Use AI agents to shorten the time spent accessing multiple tools and searching scattered documents.” source

Get it

Documentation

Pricing

Prices checked: 2026-09-25
Read: by web search

Enterprise / Custom Credit Plans

Price on request

Value-based subscription with universal credits across four products (AI Incident Prevention, AI Detection & Response, AI Incident Assistant
Tiered annual capacity plans (starting at 20,000 credits)
1- to 3-year commitments
Predictable annual capacity with usage metering
Contact sales for quote and sizing

Official website