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Ask Lyra

Ask Lyra lets teams ask plain-language questions about customer feedback and receive data-backed insights, summaries, charts, and observations.

Ask Lyra

In inglese

Ask Lyra is Chattermill’s customer-insights copilot. It answers qualitative and quantitative questions about feedback, automatically applies relevant filters, and returns summaries, customer issues, charts, and customizable dashboards.

It is used by CX, product, operations, insights, marketing, and UX teams to investigate sentiment, NPS, complaints, trends, and customer needs. Ask Lyra is embedded in Chattermill rather than sold as a standalone product, and Chattermill does not publish pricing on an official pricing page.

Features

  • Answers qualitative and quantitative customer-feedback questions in plain English
  • Automatically selects filters and search terms for each query
  • Produces Highlights summaries and actionable Observations
  • Shows customer feedback through metrics and breakdown charts
  • Saves insight pages as customizable dashboards
  • Analyzes sentiment at the level of individual feedback themes
  • Detects anomalies, risks, and spikes in customer feedback
  • Exposes capabilities through APIs for agent integrations

Use cases

  • Investigate why NPS or CSAT changed
  • Identify recurring support, billing, delivery, or account issues
  • Compare customer feedback across markets, segments, channels, or periods
  • Prioritize product and UX improvements from customer comments
  • Measure how customers responded to a campaign or product change
  • Monitor emerging feedback trends and unusual volume changes

Pros

    Cons

      Latest updates

      Capabilities

      • Ask in plain language — “Ask any question, get analyst-quality answers” source
      • Charts and dashboards — “Reports & dashboards” source
      • Real-time data — “reports, dashboards, and alerts that keep you informed in real time.” source
      • API — “Because every capability is exposed through APIs, agents can compose, analyze, and act with the same fidelity as a human analyst.” source
      • Single sign-on — “SSO ACCESS CONTROLS” source

      Security

      • SOC 2 Type II — “SOC 2 Type 2 Report” source
      • SOC 2 — “SOC 2 Type 2 Report” source
      • ISO 27001 — “ISO 27001:2022 Audit Report” source
      • GDPR — “Protect the personal data and privacy of EU citizens for transactions that occur within EU member states” source

      Pricing

      Starting price
      Free
      Prices checked
      2026-09-25
      Read
      by web search

      Community

      Free

      • 1 channel
      • 1,000 / month volume
      • 20 users
      • Universal models
      • Basic integrations
      • Self-service resources only

      Enterprise

      Price on request

      • Custom channels and volume
      • Unlimited users
      • Bespoke models and attributes
      • Bespoke integrations
      • Full customer support with account manager
      • Infosec and legal review
      Official website