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Manager, CX Knowledge & Enablement

Why HarveyAt Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decade

In inglese

Company

Harvey

Location

Remote

Status

Closed

Posted

2026-10-15T23:26:38.995+00:00

Harvey is hiring a manager to build and lead a new customer-experience knowledge and enablement function. The role owns knowledge architecture, content consolidation, governance, onboarding and product training, and quality assurance, with material structured for both support specialists and AI agents. The manager also builds a team, sets competency standards, and uses AI to create and maintain content and spot gaps. The posting asks for eight or more years in knowledge management, support enablement, education or similar, including team leadership, platform migration and large-scale knowledge-system design.