events

Your customers have the card. Why aren’t they using it?

A live webinar from HUMAN + AI Interaction Science Lab ldn on why customers who hold a card often never activate it or use it meaningfully. The lab's founder, Jay, sets out how behavioural AI helps retail banks identify which customers to a

Starts

2026-10-01T14:00:00+00:00

Organizer

HUMAN + AI Interaction Science Lab ldn

Location

Online event

A live webinar from HUMAN + AI Interaction Science Lab ldn on why customers who hold a card often never activate it or use it meaningfully. The lab's founder, Jay, sets out how behavioural AI helps retail banks identify which customers to approach, read their behaviour, and judge the moment and message most likely to prompt action — covering the path from first activation to sustained use. It is framed for people in retail banking who work on card activation and customer usage.