companies

Twilio

Twilio is the infrastructure for customer engagement in the AI era.

Twilio was founded in 2008 by Jeff Lawson, Evan Cooke, and John Wolthuis. Its principal executive offices are in San Francisco, California. Twilio combines communications channels, contextual data, and AI orchestration to power digital customer experiences, with products and capabilities spanning messaging, voice, email, contact centers, identity, customer data, and AI-enabled interactions. Twilio completed its acquisition of Segment on November 2, 2020. It went public on June 23, 2016, and trades on the New York Stock Exchange under the symbol TWLO. As of December 31, 2025, Twilio had 5,587 employees. Twilio describes its current platform as infrastructure for customer engagement in the AI era, combining communications, customer data, identity, governance, observability, and AI orchestration for conversations involving people and AI systems.

Founded

2008

Headquarters

San Francisco, United States

Sector

infrastructure